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Hi I'm Qaunain

Featured Work

Product & Technology Expert

Technology & Digital Expert

I’m a technology & digital expert with 15 years of experience in delivering product management and technology transformation solutions across multiple sectors. Specialist in increasing automation, digitisation and customer engagement. Expert in translating any concept into advanced web, software, SaaS, mobile and IoT hardware.

View Resume

Some facts

Years Experience

Years Education

Product Features

Resume

CV

Resume

Education

2020 - Harvard University (CS50)

COMPUTER SCIENCE (CS50)

Hardware
Internet Technologies
Multimedia
Cyber Security
Web Development
Software Programming

View Harvard certificate here

2004-2008 - Brunel University (BSc)

Multimedia Technology & Design (BSc, Hons)

Emergent Technologies
Web Applications
Computing
Project Management
Systems Analysis
Business Studies
Web Design
Programming
Interaction
3D Animation
Graphics
Video Production
Communication
Marketing

2021 - IBM (Python and SQL)

Python & SQL for Data Science and Artificial Intelligence

Programming
Data Frames
APIs
IBM Watson
SQL
Webscraping
Database Design

View IBM Python certificate here and the SQL certificate here

2021 - Atlassian (Jira)

AGILE WITH JIRA

Agile Methodologies
Product Management
JIRA
Scrum
Kanbab
Project Management
Lean Principles

View Jira certificate here

2002 - 2004 - Stanmore College (A-Levels)

A-Levels (ABBB)

Computing (A)
IT (B)
Business Studies (B)
Sociology (B)

2020 - HubSpot (Marketing)

INBOUND MARKETING

Content Marketing
CRM Strategy
Social Media Marketing
Lead Generation / Nurturing
PPC Advertising
SEO
Web Marketing Strategy
Sales and Marketing Integration

View Harvard certificate here

Work Experience

2021-Present - VavaCars – eCommerce

Senior Product Manager

eCommerce
Web App Creation
Dashboard / Visualisation Creation
Big Data
AI / ML
Automation
Software Team Management

Product management of new features and upgrades across three eCommerce platforms (C2B, D2C and B2B), web portals and mobile apps for a Series C automotive scale-up generating $500 million annual revenue to increase automation, efficiency, customer success and innovation.
Delivering solutions that save 1000+ monthly hours, i.e. big data dashboards, RPA, chatbots, email automation, API integrations, automating data flows between systems, granular search filtering, redesigning user flows and creating modular eCommerce checkout baskets.
Leading new feature development of eCommerce marketplaces, improvements to buy-it-now and bidding functionality, location tracking apps with OCR/ML, auction platform UX redesign (web & mobile), 2-way messaging systems, monetisation products and advanced auto-bidding functionality
Launching ML and AI features to predict prices & costs by automating market analysis to auto-adjust eCommerce listing data to maximise revenue.
Scoping new solutions and features for 3 business units via weekly user and developer refinement sessions. Managing sprints and roadmaps. Writing user stories and technical specifications. Expanding the product and technology teams via interviewing and onboarding.

2021-2021 - Infogrid – IoT

Senior Product Manager

IoT
Smart Hardware Creation
Web App Creation
Dashboard / Visualisation Creation
Big Data
AI / ML
Automation
Software Team Management
Python Django

Led product and feature development across the customer dashboards, visualisation and reporting squads at Infogrid, a global leader in micro-sized IoT sensors that are bundled with cloud dashboards, AI/ML and APIs to make any building a smart building.
Managed teams of world-class software and hardware engineers to deliver market-leading features that empower 1000’s of customers with tools for automated decision making and cost savings across commercial real estate, healthcare and facilities management sectors.
Scoped and released new features including widgets, big data visualisations, interactive floor plan maps, AI recommendation and predictive tools, report automation engines, user functionality enhancements and major UX upgrades across customer web apps.
Conducted customer discovery, data analysis, onboarding, demo and early adopter sessions. Solving advanced customer support issues.
Leading products that launched on iOS and Android tablets, worked on regular quick feature releases and new MVPs.
Collaborated with multiple departments including product design, QA, DevOps, Microservices, data science, sales, marketing and support.
Worked with tools including Jira, Confluence, Figma, Miro, Productboard, Python Django, Intercom, GitLab, Highcharts and Zapier.

2017-2020 - Level39 – Canary Wharf Group

Head of Technology

Technology Transformation
Marketing & Advertising
Enterprise Network Redesign & Optimisation
Website Redesign
Automation Design
Moving Infrastructure into Cloud
PPC Advertising
Innovative Construction
IT Strategy

Led technology and digital for Europe’s largest technology incubator owned by Canary Wharf Group hosting 200 high-tech companies.
Implemented product releases, digitisation projects, new user platforms, automation, smart hardware / IoT roll-outs, enterprise network upgrades, web development, advertising, infrastructure improvements, cybersecurity, vendor management and GDPR projects.
Saved 45% of staff capacity by rolling out a web/mobile portal to automate 1000’s of customer touchpoints i.e. payments, subscriptions, room bookings, support tickets and onboarding. Visitor self-check-in creation where users receive API voice calls, SMS and email alerts (Twilio/AWS).
Leading technology projects for mobile app releases, smart meeting rooms, EPOS restaurants, new buildings, co-working and events spaces.
Migrated 800 users to off-premise VoIP cloud telephony saving £250k on hardware, maintenance and bills along with 1000 annual staff hours.
Redesigned enterprise networks for 200 companies increasing resilience, cybersecurity and agility. £220k savings and 200% speed increase.
Website redesign resulting in modern UI/UX, easy editing and automated content for 200 companies (article/social feeds and jobs boards).
Managed technology projects for central government (DIT and DCMS) and Canary Wharf Group to increase FinTech and cyber business.
Managed PPC, advertising and influencer marketing across multiple social networks and large events resulting in £500k+ revenue.
Key stakeholders; CEO, CFO, IT, legal and sales heads. Managing and recruiting onsite and remote staff in networking, IT, marketing and AV.

2015-2016 - NHS – HealthTech

Senior Product Manager

HealthTech
Cloud SaaS System Creation
Web Application Development
Project Management
E-Learning Design
Technology Transformation
EdTech

Led transformation of NHS training processes into fully digitised cloud web and mobile e-learning systems.
£100k annual cost savings per department, modular design allowing easy replication. System built to evolve with the NHS’s requirements.
Product managed the creation of websites, applications, intuitive dashboards, control panels, modern UI/UX and custom feature development.
Devised bespoke features including no-code editors, on-screen user journeys, payment gateways, auto-grading assignments, email notifications, custom permissions for user types, cybersecurity features, user verification methods and multiple copyright protection methods.
Implemented AI for scanning each students grades to automatically suggest related assignments to enhance learning via automation.
Created mobile and tablet versions of the system via wireframing , prototyping, iterative development and QA testing.
Key stakeholders; Heads of departments, senior management and industry experts. Recruited and managed teams of developers.

2013-2015 - Outspire Group – LegalTech

Product Manager

PPC Advertising
Cloud SaaS Tool Creation
Product Management
Lead Generation
Full Spectrum Marketing
Brand Development
SMS Automation

Product managed the creation of cloud softwares and lead generation websites for legal and insurance services clients.
Led the creation of a Microsoft Dynamics 365 case management software (cloud/SaaS) for legal, medical and insurance clients.
Implemented mobile versions, video calling, live chat, SMS automation, notification alerts, OneDrive, SharePoint and web form integrations.
£400k saved using SMS reminders to prevent legal cases from being closed. Conducted software demos for clients and event attendees.
Introduced ticketing, tracking and change control tools (JIRA and Zendesk) to improve quality and collaboration between international teams.
£1.5 million revenue uplift via optimising Google Ads, TV and outdoor advertising. Created websites, landing pages, newsletters, SEOs and videos.
Key stakeholders; CEO, senior management and client law firm partners. Managed global teams of developers and designers (Agile).

2010-2013 - GFI – Financial Services

Senior Marketing Manager

PPC Advertising
Digital Marketing Funnels
Lead Generation Techniques
Landing Page & Microsite Creation
Events Marketing
Video Marketing
Website Rebuilds
Branding & PR
Technology Upgrades

Implemented and managed marketing strategies across London, USA, UAE and Brazil for the financial services industry.
Managed £2 million annual Google Ads spend across multiple demographics. Increased lead-gen by 600% and revenue by £20 million.
Led teams in creative and content departments, made 100+ websites, landing pages, newsletters and videos (HTML, CSS, JS, PHP and Adobe CS)
Rolled out a cloud investors portal for clients to view and manage their holdings, Salesforce, email automation and resilient web servers.
Organised large global and local events and secured Forbes press features resulting in large ROI.
Key stakeholders; CEOs, sales directors and partners firms. Trained staff and resellers on technical and IT skills increasing efficiency.

2008-2010 - PressTV – Media

Marketing Manager

Evolving Website & Streaming Technology
Engagement Strategies across Web, Mobile, Video & Social Media
Advertising Campaigns
Video & 3D Animations
Software Rollouts

Executed marketing and advertising strategies to gain new and repeat visitors. Research and implementation of new web and video technologies.
Utilised design skills to create websites, graphics, videos and 3D animations. Created and managed specification documents for designers.
Launched systems to enhance the business, i.e. created a CRM in visual basic, video server with semantic tagging and file format converters.
Regular competitor and industry analysis. Worked on global projects with daily, weekly and monthly deadlines.

2007-2007 - Majenta Solutions – Software & Hardware

Marketing Analyst

Rebranding Marketing Collateral
Partner Marketing With Large Corporate Clients
Digital & Print Design
Sales

Transformed and rebranded all marketing material including adverts, brochures, sales sheets, graphics, email campaigns and partner materials.
Created an intranet portal for staff to access new marketing and sales collateral. Made videos tutorials to help staff visualise internal processes.
Produced custom BI reports (SAP Crystal Reports) using SQL and made a real-time database of clients on a visual geographical map.
Provided technical and software support for clients (service desk). Liaised with clients to gain feedback and find growth opportunities.

Skills