I’m a technology & digital expert with 15 years of experience in delivering product management and technology transformation solutions across multiple sectors. Specialist in increasing automation, digitisation and customer engagement. Expert in translating any concept into advanced web, software, SaaS, mobile and IoT hardware.
Product management of new features and upgrades across three eCommerce platforms (C2B, D2C and B2B), backoffice portals and mobile
apps for a global automotive scale up to increase automation, speed and customer success for sales, operations, logistics and pricing teams.
Scoping new use-cases and solutions via weekly customer, internal user and developer refinement sessions. Managing sprints, writing
technical specifications and continuous software releases.
Expanding the product and technology teams via interviewing and onboarding.
Led product and feature development across the customer dashboards, visualisation and reporting squads at Infogrid, a global leader in micro-sized IoT sensors that are bundled with cloud dashboards, AI/ML and APIs to make any building a smart building.
Managed teams of world-class software and hardware engineers to deliver market-leading features that empower 1000’s of customers with tools for automated decision making and cost savings across commercial real estate, healthcare and facilities management sectors.
Scoped and released new features including widgets, big data visualisations, interactive floor plan maps, AI recommendation and predictive tools, report automation engines, user functionality enhancements and major UX upgrades across customer web apps.
Conducted customer discovery, data analysis, onboarding, demo and early adopter sessions. Solving advanced customer support issues.
Leading products that launched on iOS and Android tablets, worked on regular quick feature releases and new MVPs.
Collaborated with multiple departments including product design, QA, DevOps, Microservices, data science, sales, marketing and support.
Worked with tools including Jira, Confluence, Figma, Miro, Productboard, Python Django, Intercom, GitLab, Highcharts and Zapier.
Led technology and digital for Europe’s largest technology incubator owned by Canary Wharf Group hosting 200 high-tech companies.
Implemented product releases, digitisation projects, new user platforms, automation, smart hardware / IoT roll-outs, enterprise network upgrades, web development, advertising, infrastructure improvements, cybersecurity, vendor management and GDPR projects.
Saved 45% of staff capacity by rolling out a web/mobile portal to automate 1000’s of customer touchpoints i.e. payments, subscriptions, room bookings, support tickets and onboarding. Visitor self-check-in creation where users receive API voice calls, SMS and email alerts (Twilio/AWS).
Leading technology projects for mobile app releases, smart meeting rooms, EPOS restaurants, new buildings, co-working and events spaces.
Migrated 800 users to off-premise VoIP cloud telephony saving £250k on hardware, maintenance and bills along with 1000 annual staff hours.
Redesigned enterprise networks for 200 companies increasing resilience, cybersecurity and agility. £220k savings and 200% speed increase.
Website redesign resulting in modern UI/UX, easy editing and automated content for 200 companies (article/social feeds and jobs boards).
Managed technology projects for central government (DIT and DCMS) and Canary Wharf Group to increase FinTech and cyber business.
Managed PPC, advertising and influencer marketing across multiple social networks and large events resulting in £500k+ revenue.
Key stakeholders; CEO, CFO, IT, legal and sales heads. Managing and recruiting onsite and remote staff in networking, IT, marketing and AV.
Led transformation of NHS training processes into fully digitised cloud web and mobile e-learning systems.
£100k annual cost savings per department, modular design allowing easy replication. System built to evolve with the NHS’s requirements.
Product managed the creation of websites, applications, intuitive dashboards, control panels, modern UI/UX and custom feature development.
Devised bespoke features including no-code editors, on-screen user journeys, payment gateways, auto-grading assignments, email notifications, custom permissions for user types, cybersecurity features, user verification methods and multiple copyright protection methods.
Implemented AI for scanning each students grades to automatically suggest related assignments to enhance learning via automation.
Created mobile and tablet versions of the system via wireframing , prototyping, iterative development and QA testing.
Key stakeholders; Heads of departments, senior management and industry experts. Recruited and managed teams of developers.